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SHIPPING POLICIES

PRINT ONLY SHIPPING:
2-7 business days in transit depending on distance. EXCLUDES any order with canvas wraps, print mounting, framing, matting, facemounting, metal prints, or any other rigid media. Orders over $500 may incur extra freight costs. (We will contact you with shipping and freight options). 

STANDARD - MOUNTED PRINTS/FRAMES/CANVAS:
Rate calculated based on product and size. 2-7 business day transit depending on distance. Orders over $500 may incur extra freight costs. (We will contact you with shipping and freight options). 

ALASKA, HAWAII AND INTERNATIONAL ORDERS:
Shipping billed at cost for all orders destined for addresses outside of the continental USA. 

OVERSIZE PACKAGES:
Any mounted prints or rigid media (framed prints, mounted prints, canvas wrap prints, etc) over 40" x 60" will require an oversize packing/crating fee which will be billed separately after your order is submitted. If you choose curbside pickup, oversize fees do not apply. 

ADDITIONAL INFORMATION:
Shipper (Candela Fine Art Printing) is not responsible for duties, fees, or taxes required for international shipping.

SHIPPING QUOTE:
Due to the unpredictable costs associated with larger orders and international shipping,  we charge actual shipping costs in several instances: 

  • International Orders
  • Orders shipping to Alaska or Hawaii
  • Bulk Orders
  • Large format rigid/framed prints, canvas wraps, metal prints.

In order to get your order more quickly into production, please email studio@candelafineart.com or call 510-227-8334 to request a quote before ordering.

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

DEFECTIVE PRINTS: If you receive a defective or damaged print, please contact us within 7 business days of the delivery of your order and will replace the defective item(s) at no cost to you. We require either photo documentation of the damaged items or the items returned to us for a refund. Please Note: We are unable to replace a print if the issue is a direct result of the file submitted with your order. We highly recommend ordering test prints prior to placing an order for larger prints (or for a large quantity of prints). This helps to ensure you get the final print you are expecting, and that you are satisfied with the paper or canvas type you chose for your order. That being acknowledged, we will always replace items with issues resulting from defective materials and/or workmanship. If you have any concerns please contact us. SHIPPING DAMAGE: If your order is damaged in transit we will replace the order and process any shipper damage claims. We ask that you provide digital photographs that clearly show the damage to the packaging and contents within 7 days of delivery. We will replace the order upon receipt the photographic verification of damage. In certain instances, the shipping agent may request to visually inspect the damaged packaging and contents. Please be sure to retain the items and their packaging until you are notified that they are no longer needed. ORDER CHANGES & CANCELLATIONS: Please let us know ASAP (by emailing studio@candelafineart.com or call 510-227-8334) to request a change or cancellation of your order. We can only guarantee a chance or cancellation if your request is submitted to us after 1 hour after you receive your Order Confirmation email. REFUNDS for cancelled orders are subject to a 4% transaction fee (this is because of the non-refundable transaction fee our e-commerce website charges us for orders placed through the website).

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We are an accredited Hahnemuhle Certified Studio for Digital Imaging. We use only genuine Canon or Piezography inks. We offer a curated selection of fine art and photo papers from Hahnemuhle, Epson, and Canson that have excellent print longevity performance.

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